Some Applebee’s customers are furious after discovering unexpected charges on their delivery orders. The restaurant chain, known for its affordable menu and casual neighborhood vibe, is now at the center of a class action lawsuit led by Michael Drake, who believes these fees amount to consumer fraud.
Michael Drake claims he was shocked to see his order total jump just before checkout. Have you ever felt the same way when ordering food online? According to the lawsuit, these charges are not clearly disclosed in advance, and clients only learn about them at the final payment step. This practice has sparked accusations of misleading advertising and has prompted affected consumers to take legal action.
How the plaintiff discovered three separate delivery charges that sparked the lawsuit
During his delivery order, Drake noticed Applebee’s included three different fees: a delivery charge, a service fee, and an additional CA delivery charge that is often labeled a “junk fee.” This last fee, in particular, is not imposed by the state of California, which led many to question why they were paying extra. Here’s a quick breakdown of the fees people have reported:
| Fee Name | Reason Provided | Description |
|---|---|---|
| Delivery Charge | Standard service cost | Basic home delivery fee for handling and transport |
| Service Fee | Platform or upkeep cost | Added fee for operating expenses, not clearly explained |
| CA Delivery Charge | Allegedly a “junk fee” | Extra cost not mandated by California government |
These hidden costs can catch anyone off guard, especially when they appear late in the ordering process.
Michael Drake’s class action lawsuit and what it means for other affected customers
The main goal of Drake’s legal action is to represent everyone who felt deceived by these undisclosed fees. By turning this into a class action lawsuit, Applebee’s could be required to provide refunds or remove such practices altogether if the court rules in favor of consumers.
It is not the first time customers have banded together to hold a large company accountable, and it likely won’t be the last.
Tips on how to join the lawsuit and protect your rights as a consumer
Wondering if you should step forward? If you’ve been charged extra fees you didn’t expect, it may be worth considering. Simply gather your receipts or order confirmations showing the disputed fees, and consult with a lawyer to check your eligibility. Staying informed on updates about this case will help you decide whether you want to join the claim or pursue other legal remedies.
Keep in mind that these actions serve as a reminder for big companies to be transparent. By raising your voice, you can push for clearer pricing policies, ensuring everyone understands exactly what they’re paying for.